Help Center

Yes. The price shown at booking is based on the details you provide—addresses, distance, items, and access requirements like stairs or inside delivery. That price won’t change after you confirm unless something is added or changed at the time of the job. If that happens, your driver will always confirm with you before proceeding. No unexpected charges.

Payment for your delivery is handled digitally through Truckbud—no in-person payment required. Accepted payment methods: • Credit cards • Debit cards • Apple / Google Pay Truckbud does not accept cash. You’ll only be prompted to complete payment once your driver arrives and your items are loaded, so you’re paying when the job is confirmed and ready to go.

Truckbud drivers are local Winnipeg operators who own pickup trucks or cargo vans and have experience handling large-item deliveries. Before completing jobs on the platform, drivers go through background checks and vehicle verification to ensure their vehicle is suitable and reliable. You’ll receive their details and real-time SMS updates when they’re on the way, so you know exactly who to expect.

Yes. Same-day delivery is available across Winnipeg, depending on driver availability. You can also schedule your delivery in advance and choose a morning, afternoon, or evening window that works for you.

Yes—someone needs to be present at both pickup and delivery. For pickup, that can be you or the seller. For delivery, someone should be available to receive the item, especially for inside delivery. If you’re booking a Marketplace or Kijiji pickup, make sure the seller is ready and aware of the arrival window. Add any access details (buzz codes, parking, etc.) during booking so your driver can complete the job smoothly.

You can cancel or reschedule at no cost before a driver is dispatched. Once a driver is on the way, a cancellation fee may apply. If your plans change, let us know as early as possible and we’ll work with you to adjust the booking.

Truckbud currently operates across Winnipeg and surrounding areas. To confirm coverage, enter your pickup and drop-off addresses during booking—we’ll let you know instantly if the route is serviceable. We’re expanding into new regions, and you can sign up to be notified when Truckbud becomes available in your area.

Truckbud is an on-demand delivery platform that connects independent drivers with customers and businesses that need help moving large or bulky items. As a driver, you complete deliveries using your own vehicle and get paid per job.

A customer books a delivery for a large item—like a couch, mattress, or, appliance—between two locations. You’ll receive the job details, including pickup and drop-off addresses, item type, and any access notes. You pick up the item, transport it, and complete the delivery.

You are an independent contractor, not an employee. That means you control when you work, which jobs you accept, and you’re responsible for your own taxes, insurance, and operating costs. You’re also free to work with other platforms.

Yes. You’re never required to accept a job. You’ll see available deliveries and can choose based on your schedule, route, and the type of item. There’s no penalty for declining a job you haven’t accepted.

You’re paid per completed delivery. Payment is processed after each job and transferred to you digitally. Full details on timing and payout method are shared during onboarding.

To get started, you’ll need: • A pickup truck or cargo van in good working condition • A valid driver’s licence • Active vehicle insurance • A smartphone to receive and manage jobs • The ability to safely lift large or bulky items

Truckbud currently operates in Winnipeg and surrounding areas. If your city isn’t listed, you can still apply and join our waitlist—we’ll notify you when we expand to your area.