Truckbud Consumer Terms of Service

These Consumer Terms of Service (the "Terms") govern your access to and use of the Truckbud platform. They form a binding legal agreement between you and Trualr Technologies Inc., carrying on business as Truckbud ("Truckbud", "we", "us", or "our").

Please read these Terms carefully before using the Platform.

By submitting a booking, creating an account, browsing our website, or otherwise using the Truckbud platform (the "Platform"), you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, including the Limitation of Liability provisions in Section 9 and the Dispute Resolution provisions in Section 11. If you do not agree to these Terms, do not use the Platform.

1. Nature of the Platform

1.1 Truckbud is a Technology Marketplace

Truckbud is a technology platform that connects customers who need large items delivered with independent local drivers who provide delivery services. Truckbud does not provide delivery services, does not employ drivers, does not dispatch vehicles, and does not take possession of items at any point during a delivery. Truckbud is a marketplace and technology intermediary only.

Drivers who access the Platform are independent contractors operating their own businesses. They set their own availability, operate their own vehicles, hold their own insurance, and are solely responsible for the manner in which they perform deliveries. Truckbud is not responsible or liable for any act, omission, negligence, misconduct, or default of any driver.

Truckbud establishes onboarding standards and platform conduct guidelines that drivers must agree to as a condition of platform access. These standards describe what Truckbud requires of drivers. They do not create any agency, employment, partnership, or joint venture between Truckbud and any driver, and they do not make Truckbud a party to the delivery arrangement between you and your driver.

1.2 Who These Terms Apply To

These Terms apply to everyone who uses the Platform other than drivers, including:

• Customers: individuals who create an account or submit a booking for a delivery through the Platform.
• Retail partners: businesses that use the Platform to arrange deliveries for their own customers. Where a retail partner has signed a separate commercial agreement with Truckbud, that agreement governs the commercial relationship, and these Terms continue to apply to each individual booking placed through the Platform. In the event of a conflict, the signed commercial agreement controls to the extent of the conflict.
• Site visitors: anyone who browses or otherwise interacts with the Truckbud website or Platform, whether or not they place a booking.

These Terms do not govern Truckbud drivers. The relationship between Truckbud and its drivers is governed by the Truckbud Driver Independent Contractor Agreement, not by these Terms.

1.3 Your Acknowledgment

By using the Platform, you expressly acknowledge and agree that:

• Truckbud drivers are independent contractors, not employees, agents, or representatives of Truckbud;
• Truckbud is not a party to the delivery contract between you and any driver;
• Truckbud is not a carrier, freight forwarder, or logistics provider under any applicable law;
• You are booking the services of an independent contractor, and you assume the risks inherent in doing so;
• Truckbud does not guarantee the conduct, performance, quality, or safety of any driver beyond requiring agreement to platform standards as a condition of access; and
• Your use of the Platform is at your own risk, subject to these Terms.

1.4 No Guarantee of Availability

Truckbud does not guarantee driver availability for any particular date, time window, or geographic area. Availability reflects real-time driver capacity and may change without notice. Truckbud is not liable for inability to complete a delivery due to circumstances outside its reasonable control, including weather events, road conditions, driver unavailability, or platform outages.

2. Booking Process

2.1 Your Booking

When you submit a booking through the Platform, you are requesting a delivery from an independent driver. By submitting a booking you represent, warrant, and confirm that:

• All information you have provided, including pickup and drop-off addresses, item descriptions, dimensions, weights, and access conditions, is accurate, complete, and not misleading;
• You are at least 18 years of age;
• You have the legal right to possess and arrange transport of the items specified;
• The items do not include any prohibited or hazardous materials;
• Someone authorised by you, who meets the requirements in Section 5.2, will be available at the drop-off address to receive the delivery; and
• You have read and agree to these Terms, including the Limitation of Liability in Section 9.

2.2 Booking Confirmation

Your booking is confirmed when you receive a confirmation message from Truckbud. The confirmed price shown at the time of booking is the price you will pay for the delivery as booked. Truckbud will not charge you any amount beyond the confirmed price and any applicable fees disclosed in these Terms (including the cancellation fees in Section 4.2 and any price adjustment for material changes under Section 4.3) without notifying you first.

2.3 Accurate Information

You are solely responsible for the accuracy of the information you provide. Inaccurate descriptions of item size, weight, access conditions, or any other material information may affect the driver's ability to complete the delivery and may result in additional charges, cancellation, or refusal to proceed. Truckbud accepts no liability for failed or incomplete deliveries attributable to inaccurate customer information.

2.4 Item Value Declaration

Where prompted during the booking flow, you may declare the approximate value of the item(s) being transported. Your declared value directly affects the limit of any resolution available to you under the Delivery Standard & Item Care Policy (see Section 9.4). For items valued over CAD $1,000, Truckbud strongly recommends you obtain independent transit or personal property insurance before booking, as any resolution available through the Platform is capped as set out in Section 9.4.

3. Pricing and Payment

3.1 Pricing

The price displayed at the time of booking is calculated based on your pickup and drop-off addresses, distance, the items selected, any service add-ons, and applicable taxes. The price you see before confirming is the price you pay for the delivery as booked. "Inside delivery" means placement of items into the room of your choice on any floor of the drop-off address. "Stair carry" means manual carry of items up or down stairs where elevator access is unavailable or impractical. Both add-ons must be selected and paid for at the time of booking.

3.2 Payment Timing

Payment is collected when your driver arrives at the pickup address and your items are loaded and ready for transport. You are not charged at the time of booking. If a pickup cannot be completed for any reason, no payment is collected for the delivery.

3.3 Accepted Payment Methods

Payment is processed digitally. Accepted methods include debit card, credit card (Visa, Mastercard), and Interac e-Transfer. Cash is not accepted for the delivery fee. The payment methods available to you are displayed in the booking flow and may change from time to time.

3.4 Tipping

Tipping is not required. Truckbud does not currently offer in-app tipping. If you wish to recognise good service, you may offer a cash gratuity directly to your driver at your sole discretion. Any gratuity you give belongs entirely to the driver. Truckbud does not take, deduct, or retain any portion of a gratuity.

4. Cancellation, Changes, and Re-Dispatch

4.1 Cancellation Before Dispatch

You may cancel your booking before a driver has been dispatched at no charge. Contact support@truckbud.ca with your booking reference number, or use the cancellation function in the Platform, as soon as possible.

4.2 Cancellation After Dispatch

Once a driver has been dispatched to your booking, the following cancellation fees apply. These fees are disclosed to you at the time of booking and apply automatically. They compensate the driver for the time, fuel, and opportunity cost of accepting your booking:

• CAD $25 if you cancel after a driver has been dispatched but before the driver arrives at the pickup address; and
• CAD $50 if you cancel after the driver has arrived at the pickup address.

Where a payment method is associated with your booking, the applicable cancellation fee may be charged to that method. Where no payment method is on file at the time of cancellation, Truckbud may invoice the fee or apply it to a future booking. Contact support@truckbud.ca immediately if your situation changes, as an early cancellation may reduce or avoid a fee.

4.3 Changes to Your Booking

Contact support@truckbud.ca with your booking reference number, or use the Platform, as soon as possible if you need to make changes. We will accommodate changes where possible, depending on where your driver is in the process. Material changes, such as a change to the items, addresses, or access conditions, may result in a price adjustment, which will be disclosed to you before it takes effect.

4.4 Driver No-Show and Re-Dispatch

If a driver who has accepted your booking fails to arrive at the pickup address, Truckbud will automatically attempt to re-dispatch your booking to another available driver at no additional charge to you. If no driver can be matched within a reasonable period, Truckbud will notify you and your booking will be cancelled at no charge. Because payment is collected at pickup, you are not charged for a booking that is never picked up. Truckbud's liability in connection with a driver no-show is limited as set out in Section 9, including Section 1.4 (No Guarantee of Availability).

5. Customer Obligations

5.1 Receiving Your Delivery

You, or an authorised representative who meets the requirements in Section 5.2, must be available at the drop-off address to receive the delivery, particularly where inside delivery has been selected. If no qualifying person is available when your driver arrives, the driver may be unable to complete the delivery and you may be responsible for applicable charges. Truckbud accepts no liability for failed deliveries resulting from the absence of a qualifying recipient.

5.2 Authorised Representative

You may designate another person to receive the delivery on your behalf. An authorised representative must:

• be at least 18 years of age;
• be physically present at the drop-off address when the driver arrives;
• be able to direct the placement of items and confirm receipt of the delivery; and
• where the driver reasonably requests it, be able to confirm their authority to receive the delivery on your behalf.

A driver may decline to release items, complete an inside delivery, or leave items unattended where no person meeting these requirements is present. You remain responsible for the accuracy of any delivery instructions you provide and for the conduct of any representative you authorise.

5.3 Item Preparation and Eligibility

You are responsible for ensuring that items submitted for delivery are accurately described, safely prepared and packaged for transport, and free from any prohibited or hazardous materials. Drivers are not required to accept items that differ materially from the booking description, are unsafe to transport, or that contain prohibited materials. Truckbud accepts no liability for damage arising from improperly prepared, packaged, or described items.

5.4 Prohibited Items

The following items may not be transported through the Platform under any circumstances:

• Illegal items or controlled substances of any kind;
• Hazardous, flammable, explosive, radioactive, or corrosive materials;
• Live animals or organisms;
• Items requiring a regulated transport permit;
• Human remains or biological materials; and
• Any item that is unsafe to transport in the vehicle types available on the Platform.

Booking transport of prohibited items may result in immediate cancellation, suspension or removal from the Platform under Section 7, and you may be solely liable for any resulting damages, costs, or regulatory penalties.

5.5 Access Conditions

You are responsible for ensuring that access conditions at both the pickup and drop-off locations are accurately described in your booking. If conditions differ materially from the booking description, the driver may decline to complete the delivery as scoped. Truckbud is not liable for additional charges, delays, or failed deliveries resulting from inaccurate access information.

6. Platform Standards and Item Concerns

Truckbud requires all drivers to meet defined onboarding and conduct standards as a condition of platform access. These standards are described in the Delivery Standard & Item Care Policy, available at truckbud.ca/delivery-standard, which forms part of these Terms. Conduct standards that apply across the Platform, including to customers and retail partners, are set out in the Community Guidelines, available at truckbud.ca/community-guidelines.

If you believe a driver failed to meet the platform standard, or an item was damaged in the course of a delivery, you must report it to support@truckbud.ca within 48 hours of delivery completion, in accordance with the Delivery Standard & Item Care Policy. Reports submitted after 48 hours are void and will not be reviewed or actioned under any circumstances.

Truckbud's review of any report is for internal quality purposes only. It does not constitute an admission of liability by Truckbud, Trualr Technologies Inc., or any driver for any loss, damage, or claim.

7. Account Suspension and Termination

Your access to the Platform is a revocable privilege, not a right. Truckbud may suspend or terminate your account or your access to the Platform, with or without notice, where you:

• breach these Terms or the Community Guidelines (truckbud.ca/community-guidelines);
• provide false, misleading, or fraudulent information in connection with a booking or account;
• book, or attempt to book, prohibited items;
• abuse, threaten, harass, or endanger a driver, Truckbud staff, a retail partner, or any other person;
• engage in fraud against Truckbud, a driver, or a retail partner, including initiating a chargeback in bad faith for a delivery that was completed; or
• otherwise misuse the Platform or use it for any unlawful purpose.

Suspension or termination of your account does not relieve you of any payment obligation accrued before the suspension or termination, and does not limit any other remedy available to Truckbud at law or under these Terms. Where Truckbud terminates your account for a reason other than a breach by you, any booking in progress will be handled in accordance with Section 4.

8. Tracking and Communications

8.1 Delivery Tracking

After you confirm your booking, you will receive updates to the phone number you provided at booking: booking confirmed, driver matched, driver on the way to pickup, items picked up and heading to you, and delivery complete. Real-time tracking requires no additional app or download.

8.2 Electronic Communications Consent

By creating an account or submitting a booking, you expressly consent to receive electronic messages from Truckbud and its service providers, including SMS text messages and email, that relate to your bookings and account. These include booking confirmations, driver status updates, delivery notifications, account alerts, and service and policy updates. These transactional messages are necessary to provide the service and you cannot opt out of them while you have an active booking or account.

You may separately receive marketing communications, such as promotional offers and Truckbud news. You may withdraw your consent to marketing communications at any time using the unsubscribe mechanism in any marketing message, without affecting the transactional messages necessary to operate your bookings. Standard message and data rates from your carrier may apply. This consent is provided in accordance with Canada's anti-spam legislation.

9. Limitation of Liability

This section contains important limitations on Truckbud's liability. Please read it carefully.

9.1 Platform Provided As Is

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. TRUCKBUD DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE PLATFORM IS ENTIRELY AT YOUR OWN RISK.

9.2 No Liability for Driver Conduct

Truckbud is not responsible or liable for any act, omission, negligence, misconduct, loss, damage, injury, or expense caused by or arising from the conduct of any driver. Drivers are independent contractors; Truckbud is not their employer, principal, or agent. Any dispute regarding the physical performance of a delivery is between you and the driver.

9.3 General Liability Cap

To the maximum extent permitted by applicable law, Truckbud's total aggregate liability to you for any and all claims arising from or related to your use of the Platform, regardless of the legal basis of the claim, shall not exceed the greater of: (a) the total charges you have paid through the Platform in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) CAD $500.

9.4 Item Damage Resolution

If an item is damaged in the course of a delivery arranged through the Platform, you may be eligible for a goodwill resolution under the Delivery Standard & Item Care Policy. To be eligible, you must:

• report the damage to support@truckbud.ca within 48 hours of delivery completion;
• provide clear photographs of the damage;
• provide reasonable proof of the item's value; and
• cooperate with Truckbud's review of the report.

Any resolution is offered at Truckbud's sole discretion and is subject to the conditions set out in the Delivery Standard & Item Care Policy. Where Truckbud elects to offer a resolution, it shall not exceed the lesser of: (a) your declared item value as provided at the time of booking; or (b) the documented replacement cost of the item; and in no event shall it exceed CAD $1,000 per booking. If you did not declare an item value at booking, Truckbud's maximum discretionary resolution is CAD $1,000. Any such resolution does not constitute an admission of liability.

9.5 Exclusion of Indirect Damages

To the maximum extent permitted by applicable law, Truckbud shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages of any kind, including lost profits, loss of data, loss of use, business interruption, or cost of substitute services, arising out of or related to your use of the Platform or any delivery arranged through it, even if Truckbud has been advised of the possibility of such damages and even if a limited remedy fails of its essential purpose.

9.6 Preserved Liability

Nothing in this Section limits Truckbud's liability for death or personal injury caused directly by Truckbud's own gross negligence or wilful misconduct, or for any liability that cannot be excluded or limited under applicable Canadian law.

9.7 Customer Indemnification

You agree to indemnify, defend, and hold harmless Trualr Technologies Inc. (dba Truckbud), its directors, officers, employees, contractors, drivers, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms; (b) any misrepresentation you have made regarding items, access conditions, or any other booking information; (c) your violation of any applicable law; (d) any booking of prohibited items; (e) your failure to ensure items were adequately prepared for transport; or (f) any third-party claim arising from your conduct or your items.

10. Data and Privacy

Your use of the Platform is subject to the Truckbud Customer Privacy Policy, available at truckbud.ca/privacy-policy, which describes how we collect, use, and disclose your personal information. By using the Platform you consent to those data practices.

When a driver is matched to your booking, we share with the driver only the information necessary to complete your delivery: your first name, pickup and drop-off addresses, item descriptions, and any access instructions you have provided. Your phone number is not shared directly with the driver.

We do not sell your personal information to third parties.

11. Dispute Resolution

11.1 Mandatory Informal Resolution

Before initiating any legal proceeding of any kind against Truckbud, you must first contact us at support@truckbud.ca and attempt to resolve the dispute informally. Truckbud will make reasonable efforts to respond within 14 business days. You may not commence any legal proceeding until 30 calendar days have elapsed from the date of your written notice to us, or until the informal process has been exhausted, whichever occurs first. Failure to follow this process is grounds for dismissal of the proceeding.

11.2 Governing Law

These Terms are governed by the laws of the Province of Manitoba and the applicable federal laws of Canada, without regard to conflict of laws principles. Any dispute that cannot be resolved informally will be resolved exclusively before the courts of Manitoba. You irrevocably submit to the jurisdiction of those courts. This choice of law and forum does not deprive you of the protection of any mandatory consumer protection law of the province or territory in which you reside.

11.3 Individual Claims Only

To the extent permitted by applicable law, any claim you bring against Truckbud must be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative action. You waive any right to bring or participate in a class action against Truckbud to the fullest extent permitted by Manitoba law.

12. General Provisions

12.1 Amendment

Truckbud may amend these Terms at any time. Material changes will be communicated at least 30 days before the effective date by email or through the Platform. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms. If you do not agree with a material change, you must stop using the Platform before the effective date.

12.2 Assignment

Truckbud may assign these Terms to an affiliate or successor entity, including in connection with a financing, merger, or sale of the business, without your consent, provided the assignee assumes Truckbud's obligations under these Terms. You may not assign these Terms or your account to any other person without Truckbud's prior written consent.

12.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

12.4 No Waiver

Truckbud's failure to enforce any provision of these Terms does not constitute a waiver of that provision or of Truckbud's right to enforce it in the future.

12.5 Entire Agreement

These Terms, together with the Customer Privacy Policy, the Delivery Standard & Item Care Policy, and the Community Guidelines, constitute the entire agreement between you and Truckbud with respect to your use of the Platform and supersede all prior representations, agreements, or understandings, including the Terms of Use dated May 2026.

12.6 Contracting Entity and Contact

Trualr Technologies Inc., carrying on business as Truckbud. 423 Main Street, 8th Floor, Winnipeg, Manitoba R3B 1B3. Contact: support@truckbud.ca.